Privacy PolicyLast updated: 13/05/2026
This page explains how we look after your personal information when you visit landerlander.com, get in touch, work with us or take part in one of our projects.
We are Landerlander LLP, a partnership registered in England and Wales. For the purposes of UK data protection law, we are the data controller for the personal information described in this policy.
Contact Landerlander LLP: hello@landerlander.com.
1. The short versionWe collect personal information when you contact us, work with us or use our website. We use it to do our work, run our business and stay in touch. We don't sell your information. We share it only with trusted suppliers who help us run the agency. You have rights over your information and you can contact us at any time to use them.
2. What information we collectInformation you give us. Name, email address, phone number, company, job title and anything else you include when you contact us, fill in a form, request a proposal, sign up to hear from us or work with us.
Project and client information. If we work with you, we collect what we need to manage the relationship: contact and billing details, contract information, briefs, meeting notes, project correspondence and anything you share with us during workshops or collaborations.
Website and technical information. When you visit landerlander.com, we collect basic technical information such as your IP address, browser and device type, the pages you visit, time spent on the site and how you arrived. This is collected through cookies and similar technologies, explained in section 5.
Marketing preferences. If you sign up to hear from us, we keep a record of your preferences and how you interact with our communications.
We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, please get in touch and we will remove it.
3. How we use your information and our lawful basisUK GDPR requires us to identify a lawful basis for each way we use personal information. Here is a plain summary:
What we do | Lawful basis |
Respond to enquiries and proposal requests | Legitimate interests / steps to enter a contract |
Provide services and manage projects | Contract |
Issue invoices and manage payments | Contract / legal obligation |
Keep accounting and tax records | Legal obligation |
Improve our website and services | Legitimate interests |
Run workshops, events and partnerships | Legitimate interests / contract |
Send marketing updates | Consent, or legitimate interests under the soft opt-in for existing contacts |
Protect our business, website and systems | Legitimate interests |
Where we rely on legitimate interests, we balance our interests against your rights and only rely on this basis where it is appropriate to do so. You can ask us about this at any time.
4. MarketingWe may send occasional updates about our work, projects, talks, research and services. You can unsubscribe from any marketing email using the link at the bottom of the message, or by emailing us. We never sell your personal information.
5. Cookies and analyticsCookies are small files placed on your device when you visit a website. We use them to help the site work, understand how people use it and improve what we do.
We use the following kinds:
- Essential cookies — needed for the site to function.
- Analytics cookies — to understand which pages are visited and how people move through the site.
- Third-party cookies — set by embedded content such as video players or fonts, where used.
We ask for your consent before setting any non-essential cookies. You can change your preferences at any time through the cookie banner or your browser settings.
6. Who we share your information withWe share personal information only with trusted suppliers who help us run the agency, including:
- cloud and collaboration platforms (for example Google Workspace and Notion)
- website hosting and analytics providers
- email and marketing tools
- accountants, legal advisers and bookkeepers
- contractors, freelancers and production partners working on specific projects
- payment and invoicing platforms
We expect every supplier to handle personal information securely and use it only for the agreed purpose, under a written data processing agreement where required.
We may also share information where the law requires it or to protect our legal rights.
7. International transfersSome of our suppliers store or process information outside the UK, including in the European Economic Area and the United States. Where this happens, we rely on appropriate safeguards under UK data protection law, such as adequacy decisions, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. We can provide more detail on request.
8. How long we keep your information
We keep personal information for as long as we need it:
- enquiry emails — up to two years
- client and project records — up to six years after the relationship ends
- accounting and tax records — seven years, in line with HMRC requirements
- marketing records — until you unsubscribe or ask us to remove your details
- website analytics — according to the settings of the analytics tool we use
We may hold information for longer where we need to resolve a dispute, meet a legal obligation or defend our legal rights.
9. How we protect your informationWe take sensible technical and organisational steps to keep personal information safe. These include secure cloud services, access controls, strong passwords, two-factor authentication where available and limiting access to the people who need the information for their work.
10. Your rightsYou have rights under UK data protection law:
- access the personal information we hold about you
- ask us to correct anything that is wrong
- ask us to delete your information
- ask us to restrict how we use your information
- object to certain uses of your information
- ask for a copy of your information in a portable format
- withdraw consent where we rely on consent
Some rights depend on the lawful basis we use and the circumstances of the request. To exercise any of them, email us at privacy@landerlander.com. We will respond within one month.
11. Automated decisionsWe do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
12. ComplaintsIf something isn't right, please tell us first so we can correct it. You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection, at ico.org.uk.
13. Changes to this policyWe update this policy from time to time. The latest version always lives on this page, with the "last updated" date at the top.